{"id":103,"date":"2024-10-07T04:58:32","date_gmt":"2024-10-07T04:58:32","guid":{"rendered":"https:\/\/ecospirits.global\/getting-started\/?page_id=103"},"modified":"2025-02-14T07:19:58","modified_gmt":"2025-02-14T07:19:58","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/ecospirits.global\/getting-started\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"

[vc_row row_height_percent=”50″ override_padding=”yes” h_padding=”1″ top_padding=”3″ bottom_padding=”3″ back_image=”145350″ overlay_color=”color-155868″ overlay_alpha=”32″ equal_height=”yes” gutter_size=”0″ column_width_use_pixel=”yes” shift_y=”0″ z_index=”0″ mobile_visibility=”yes” content_parallax=”0″ row_name=”Welcome” uncode_shortcode_id=”274402″ overlay_color_type=”uncode-palette”][vc_column column_width_use_pixel=”yes” position_vertical=”middle” align_horizontal=”align_center” gutter_size=”3″ style=”dark” overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″ uncode_shortcode_id=”169099″][vc_row_inner row_inner_height_percent=”0″ overlay_alpha=”50″ gutter_size=”3″ shift_y=”0″ z_index=”0″][vc_column_inner column_width_percent=”100″ position_vertical=”middle” align_horizontal=”align_center” gutter_size=”3″ style=”dark” overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″][vc_custom_heading text_color=”color-xsdn” heading_semantic=”h1″ text_size=”h1″ css_animation=”top-t-bottom” animation_delay=”200″ uncode_shortcode_id=”970863″ text_color_type=”uncode-palette”]<\/p>\n

Troubleshooting<\/h1>\n

[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row unlock_row_content=”yes” row_height_percent=”100″ override_padding=”yes” h_padding=”1″ top_padding=”3″ bottom_padding=”3″ back_image=”145350″ overlay_color=”color-155868″ overlay_alpha=”32″ equal_height=”yes” gutter_size=”0″ column_width_use_pixel=”yes” shift_y=”0″ z_index=”0″ desktop_visibility=”yes” medium_visibility=”yes” content_parallax=”0″ row_name=”Welcome” uncode_shortcode_id=”126170″ overlay_color_type=”uncode-palette”][vc_column column_width_use_pixel=”yes” position_vertical=”middle” align_horizontal=”align_center” gutter_size=”3″ style=”dark” overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″ uncode_shortcode_id=”169099″][vc_row_inner row_inner_height_percent=”40″ overlay_alpha=”50″ gutter_size=”3″ shift_y=”0″ z_index=”0″ uncode_shortcode_id=”202446″][vc_column_inner column_width_percent=”100″ position_vertical=”middle” align_horizontal=”align_center” gutter_size=”3″ style=”dark” overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″][vc_custom_heading text_color=”color-xsdn” css_animation=”top-t-bottom” animation_delay=”200″ uncode_shortcode_id=”499262″ text_color_type=”uncode-palette”]<\/p>\n

Troubleshooting<\/h2>\n

[\/vc_custom_heading][vc_empty_space empty_h=”2″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=”0″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ mobile_visibility=”yes” content_parallax=”0″ uncode_shortcode_id=”182921″][vc_column width=”1\/1″][vc_row_inner row_inner_height_percent=”0″ overlay_alpha=”50″ gutter_size=”3″ shift_y=”0″ z_index=”0″ uncode_shortcode_id=”515935″][vc_column_inner column_width_percent=”100″ gutter_size=”2″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″ uncode_shortcode_id=”981528″][vc_custom_heading text_weight=”600″ uncode_shortcode_id=”483985″]<\/p>\n

Have a problem? Our troubleshooting guide may be able to solve your issue in just a few quick and easy steps.<\/h2>\n

[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_accordion typography=”advanced” sign_size=”md” gutter_simple=”0″ titles_size=”h4″ uncode_shortcode_id=”172259″ active_tab=”“0“”][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”My empty ecoTOTES haven\u2019t been collected” tab_id=”1729108017872-5-3″][vc_column_text text_lead=”yes” uncode_shortcode_id=”286997″]<\/p>\n

Contact your ecoTOTE supplier or sales rep to arrange collection of any empty ecoTOTES. They should be collected with your next ecoTOTE delivery.<\/p>\n

No luck? Let us know by submitting a support request here<\/a><\/span>\u200e and we\u2019ll do our best to get it sorted.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”I have an ecoTOTE but no pouring accessory” tab_id=”1729108033440-6-10″][vc_column_text text_lead=”yes” uncode_shortcode_id=”195861″]<\/p>\n

Contact your ecoTOTE supplier or sales rep to arrange the delivery of an ecoSPIRITS pouring solution, whether it be an eS pour spout or SmartPour.<\/p>\n

[\/vc_column_text][vc_icon icon_image=”145776″ media_size=”250″ text_lead=”yes” uncode_shortcode_id=”806014″][\/vc_icon][vc_column_text text_lead=”yes” uncode_shortcode_id=”211185″]<\/p>\n

No luck? Let us know by submitting a support request here<\/a> <\/span>and we\u2019ll do our best to get it sorted.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”I\u2019ve lost the ecoTOTE cap. Can I still return it?” tab_id=”1729108053258-8-6″][vc_column_text text_lead=”yes” uncode_shortcode_id=”207875″]<\/p>\n

Absolutely! Please return all ecoTOTEs, even if they are missing a cap or other part. ecoTOTEs are designed to last many years and we will replace missing parts.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”I\u2019ve lost or broken a part of my SmartPour” tab_id=”1729108047886-7-10″][vc_column_text text_lead=”yes” uncode_shortcode_id=”130595″]<\/p>\n

Let us know by submitting a support request here <\/a><\/span> and we\u2019ll do our best to get it sorted. When submitting your support request, please help us by confirming exactly which part of your SmartPour is missing or broken.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”My SmartPour isn\u2019t turning on” tab_id=”1728276513-1-14″][vc_row_inner][vc_column_inner width=”1\/1″][vc_column_text text_lead=”yes” uncode_shortcode_id=”129801″]<\/p>\n

If your SmartPour isn\u2019t turning on, please check first check it is properly charged:<\/h4>\n

[\/vc_column_text][vc_icon position=”left” icon_image=”145214″ media_size=”55″ heading_semantic=”h4″ text_size=”h4″ text_lead=”yes” css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”321823″]1.<\/strong> Using ONLY the USB-C charging cable provided, make sure your SmartPour is actively charging by confirming the charging indicator is lit up on the display screen.[\/vc_icon][vc_icon position=”left” icon_image=”145248″ media_size=”55″ heading_semantic=”h4″ text_size=”h4″ text_lead=”yes” css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”136809″]2.<\/strong> If the charging indicator doesn\u2019t appear, leave the SmartPour plugged for up to 15 minutes. Sometimes it must build up a base charge for the screen to activate.<\/span>[\/vc_icon][vc_icon position=”left” icon_image=”145246″ media_size=”55″ heading_semantic=”h4″ text_size=”h4″ text_lead=”yes” css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”160241″]3.<\/strong> Still not working? Try using a substitute charging cable. We recommend USB-A chargers rated for either 5V\/1A (5w) or 5V\/2A (10w).[\/vc_icon][vc_column_text uncode_shortcode_id=”416672″]<\/p>\n

SmartPour still not turning on? You can reset the unit in three easy steps:<\/h4>\n

[\/vc_column_text][vc_icon position=”left” icon_image=”145555″ icon_color=”accent” media_size=”54″ heading_semantic=”h4″ text_size=”h4″ text_lead=”yes” css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”785195″ icon_color_type=”uncode-palette”]1.<\/strong> Make sure the SmartPour is NOT connected to power.[\/vc_icon][vc_icon position=”left” icon_image=”145531″ icon_color=”accent” media_size=”55″ heading_semantic=”h4″ text_size=”h4″ text_lead=”yes” css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”631050″ icon_color_type=”uncode-palette”]2.<\/strong> Press the RESET button located on the base of the SmartPour 1.1S and the underside the SmartPour 2.0S in the right corner.[\/vc_icon][vc_single_image media=”145651″ media_width_percent=”47″ uncode_shortcode_id=”212266″][vc_single_image media=”145210″ media_width_percent=”50″ uncode_shortcode_id=”110847″][vc_icon position=”left” icon_image=”145239″ icon_color=”accent” media_size=”54″ text_size=”h4″ text_lead=”yes” css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”100497″ icon_color_type=”uncode-palette”]3.<\/strong> Hold the power button on the user keypad to turn your SmartPour on.[\/vc_icon][\/vc_column_inner][\/vc_row_inner][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”My SmartPour isn\u2019t dispensing” tab_id=”1728304812804-2-1″][vc_row_inner][vc_column_inner width=”1\/1″][vc_icon position=”left” icon_image=”145765″ media_size=”72″ heading_semantic=”h4″ text_size=”h4″ text_lead=”yes” css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”156460″]1.<\/strong> \u00a0Ensure the Hard Inlet Tube is properly fitted to the SmartPour.[\/vc_icon][vc_icon position=”left” icon_image=”145773″ media_size=”70″ heading_semantic=”h4″ text_size=”h4″ text_lead=”yes” css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”150273″]2.<\/strong> \u00a0Make sure the vacuum adaptor found in one end of the Hard Inlet Tube isn\u2019t plugged into the SmartPour. This will block the spirit from dispensing.[\/vc_icon][vc_icon position=”left” icon_image=”145764″ media_size=”65″ heading_semantic=”h4″ text_size=”h4″ text_lead=”yes” css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”213889″]3.<\/strong>\u00a0 Double tap one of preset volume buttons in rapid succession.[\/vc_icon][\/vc_column_inner][\/vc_row_inner][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”My SmartPour is leaking from the dispense nozzle” tab_id=”1728305593405-3-7″][vc_row_inner][vc_column_inner width=”1\/1″][vc_column_text text_lead=”yes” uncode_shortcode_id=”172368″]<\/p>\n

If your SmartPour is leaking at the base of the Steel Dispense Nozzle try the following two steps:<\/h4>\n

[\/vc_column_text][vc_icon position=”left” icon_image=”145792″ media_size=”66″ heading_semantic=”h4″ text_size=”h4″ css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”864027″]1. \u00a0<\/strong>Check that the Steel Dispense Nozzle has 2 O-rings attached in place. A spare set of O-rings is provided in each SmartPour box.[\/vc_icon][vc_icon position=”left” icon_image=”145791″ media_size=”67″ heading_semantic=”h4″ text_size=”h4″ css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”824192″]2. \u00a0<\/strong>Ensure the Steel Dispense Nozzle is tight and secure in the SmartPour.[\/vc_icon][vc_icon position=”left” icon_image=”145782″ media_size=”65″ heading_semantic=”h4″ text_size=”h4″ css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”823862″]3. \u00a0<\/strong>Please submit a support request here<\/a><\/strong> if spirit is continuously dripping from the Steel Dispense Nozzle after pouring.[\/vc_icon][\/vc_column_inner][\/vc_row_inner][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”My SmartPour is dispensing the wrong volumes” tab_id=”1728307232248-4-9″][vc_row_inner][vc_column_inner width=”1\/1″][vc_column_text text_lead=”yes” uncode_shortcode_id=”871223″]<\/p>\n

Your unit may need to be re-calibrated. You can watch this convenient 90-second video or submit a support request here<\/strong><\/a>\u00a0and we\u2019ll have someone get in touch with you.<\/h4>\n

[\/vc_column_text][vc_single_image media=”145750″ media_width_percent=”100″ uncode_shortcode_id=”684827″ media_link=”url:https%3A%2F%2Fyoutu.be%2Fj4HKNlIfbOQ|target:_blank”][vc_single_image media=”145751″ media_width_percent=”100″ uncode_shortcode_id=”109282″ media_link=”url:https%3A%2F%2Fyoutu.be%2FGPC-fzcLvcM|target:_blank”][\/vc_column_inner][\/vc_row_inner][\/vc_accordion_tab][\/vc_accordion][vc_column_text uncode_shortcode_id=”127824″]<\/p>\n

Can\u2019t find your problem here? Still having trouble? Let us know by submitting a support request \u200ehere.<\/strong><\/a><\/strong><\/h4>\n

We\u2019ll have someone get in touch with you as soon as we can.<\/strong><\/h4>\n

\u00a0<\/span><\/b>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=”0″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ desktop_visibility=”yes” medium_visibility=”yes” content_parallax=”0″ uncode_shortcode_id=”209253″][vc_column width=”1\/1″][vc_row_inner row_inner_height_percent=”0″ overlay_alpha=”50″ gutter_size=”3″ shift_y=”0″ z_index=”0″ uncode_shortcode_id=”515935″][vc_column_inner column_width_percent=”100″ gutter_size=”2″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″ uncode_shortcode_id=”981528″][vc_custom_heading heading_semantic=”h4″ text_size=”h4″ text_weight=”600″ uncode_shortcode_id=”190148″]<\/p>\n

Have a problem? Our troubleshooting guide may be able to solve your issue in just a few quick and easy steps.<\/h5>\n

[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_accordion typography=”advanced” sign_size=”md” gutter_simple=”0″ uncode_shortcode_id=”899068″ active_tab=”“0“”][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”My empty ecoTOTES haven\u2019t been collected” tab_id=”1729108017872-5-33″][vc_column_text uncode_shortcode_id=”959923″]<\/p>\n

Contact your ecoTOTE supplier or sales rep to arrange collection of any empty ecoTOTES. They should be collected with your next ecoTOTE delivery.<\/p>\n

No luck? Let us know by submitting a support request here<\/a><\/span> and we\u2019ll do our best to get it sorted.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”I have an ecoTOTE but no pouring accessory” tab_id=”1729108033440-6-106″][vc_column_text uncode_shortcode_id=”195419″]<\/p>\n

Contact your ecoTOTE supplier or sales rep to arrange the delivery of an ecoSPIRITS pouring solution, whether it be a pour spout or SmartPour.<\/p>\n

[\/vc_column_text][vc_icon icon_image=”145881″ media_size=”230″ uncode_shortcode_id=”204151″][\/vc_icon][vc_column_text uncode_shortcode_id=”502894″]<\/p>\n

No luck? Let us know by submitting a support request here<\/a><\/span> and we\u2019ll do our best to get it sorted.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”I\u2019ve lost the ecoTOTE cap. Can I still return it?” tab_id=”1729108053258-8-67″][vc_column_text uncode_shortcode_id=”122719″]<\/p>\n

Absolutely! Please return all ecoTOTEs, even if they are missing a cap or other part. ecoTOTEs are designed to last many years and we will replace missing parts.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”I\u2019ve lost or broken a part of my SmartPour” tab_id=”1729108047886-7-101″][vc_column_text uncode_shortcode_id=”110219″]<\/p>\n

Let us know by submitting a support request here<\/a><\/span> and we\u2019ll do our best to get it sorted. When submitting your support request, please help us by confirming exactly which part of your SmartPour is missing or broken.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”My SmartPour isn\u2019t turning on” tab_id=”1728276513-1-142″][vc_row_inner][vc_column_inner width=”1\/1″][vc_column_text uncode_shortcode_id=”518556″]<\/p>\n

If your SmartPour isn\u2019t turning on, please check first check it is properly charged:<\/p>\n

[\/vc_column_text][vc_icon position=”left” icon_image=”145214″ media_size=”55″ heading_semantic=”h4″ text_size=”h4″ css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”502698″]1.<\/strong> Using ONLY the USB-C charging cable provided, make sure your SmartPour is actively charging by confirming the charging indicator is lit up on the display screen.[\/vc_icon][vc_icon position=”left” icon_image=”145248″ media_size=”55″ heading_semantic=”h4″ text_size=”h4″ css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”896553″]2.<\/strong> If the charging indicator doesn\u2019t appear, leave the SmartPour plugged for up to 15 minutes. Sometimes it must build up a base charge for the screen to activate.<\/span>[\/vc_icon][vc_icon position=”left” icon_image=”145246″ media_size=”55″ heading_semantic=”h4″ text_size=”h4″ css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”537075″]3.<\/strong> Still not working? Try using a substitute charging cable. We recommend USB-A chargers rated for either 5V\/1A (5w) or 5V\/2A (10w).[\/vc_icon][vc_column_text uncode_shortcode_id=”174501″]<\/p>\n

SmartPour still not turning on? You can reset the unit in three easy steps:<\/p>\n

[\/vc_column_text][vc_icon position=”left” icon_image=”145536″ icon_color=”accent” media_size=”54″ heading_semantic=”h4″ text_size=”h4″ css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”986387″ icon_color_type=”uncode-palette”]1.<\/strong> Make sure the SmartPour is NOT connected to power.[\/vc_icon][vc_icon position=”left” icon_image=”145531″ icon_color=”accent” media_size=”55″ heading_semantic=”h4″ text_size=”h4″ css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”414644″ icon_color_type=”uncode-palette”]2.<\/strong> Press the RESET button located on the base of the SmartPour 1.1S and the underside the SmartPour 2.0S in the right corner.[\/vc_icon][vc_single_image media=”145651″ media_width_percent=”96″ uncode_shortcode_id=”178228″][vc_single_image media=”145210″ media_width_percent=”100″ uncode_shortcode_id=”740181″][vc_icon position=”left” icon_image=”145239″ icon_color=”accent” media_size=”54″ text_size=”h4″ css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”203928″ icon_color_type=”uncode-palette”]3.<\/strong> Hold the power button on the user keypad to turn your SmartPour on.[\/vc_icon][\/vc_column_inner][\/vc_row_inner][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”My SmartPour isn\u2019t dispensing” tab_id=”1728304812804-2-13″][vc_row_inner][vc_column_inner width=”1\/1″][vc_icon position=”left” icon_image=”145794″ media_size=”65″ heading_semantic=”h4″ text_size=”h4″ css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”128533″]1.<\/strong> Ensure the Hard Inlet Tube is properly fitted to the SmartPour.[\/vc_icon][vc_icon position=”left” icon_image=”145765″ media_size=”66″ heading_semantic=”h4″ text_size=”h4″ css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”191115″]2.<\/strong>\u00a0 Make sure the vacuum adaptor found in one end of the Hard Inlet Tube isn\u2019t plugged into the SmartPour. This will block the spirit from dispensing.[\/vc_icon][vc_icon position=”left” icon_image=”145795″ media_size=”65″ heading_semantic=”h4″ text_size=”h4″ css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”179195″]3.<\/strong> Double tap one of preset volume buttons in rapid succession.[\/vc_icon][\/vc_column_inner][\/vc_row_inner][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”My SmartPour is leaking from the dispense nozzle” tab_id=”1728305593405-3-71″][vc_row_inner][vc_column_inner width=”1\/1″][vc_column_text uncode_shortcode_id=”170052″]<\/p>\n

If your SmartPour is leaking at the base of the Steel Dispense Nozzle try the following two steps:<\/p>\n

[\/vc_column_text][vc_icon position=”left” icon_image=”145792″ media_size=”59″ heading_semantic=”h4″ text_size=”h4″ css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”155580″]1.<\/strong>\u00a0Check that the Steel Dispense Nozzle has 2 O-rings attached in place. A spare set of O-rings is provided in each SmartPour box.[\/vc_icon][vc_icon position=”left” icon_image=”145791″ media_size=”59″ heading_semantic=”h4″ text_size=”h4″ css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”205940″]2.<\/strong> Ensure the Steel Dispense Nozzle is tight and secure in the SmartPour.[\/vc_icon][vc_icon position=”left” icon_image=”145782″ media_size=”58″ heading_semantic=”h4″ text_size=”h4″ css_animation=”left-t-right” animation_speed=”500″ uncode_shortcode_id=”174745″]Please submit a support request here<\/a><\/span> if spirit is continuously dripping from the Steel Dispense Nozzle after pouring.[\/vc_icon][\/vc_column_inner][\/vc_row_inner][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”My SmartPour is dispensing the wrong volumes” tab_id=”1728307232248-4-91″][vc_row_inner][vc_column_inner width=”1\/1″][vc_column_text uncode_shortcode_id=”306471″]<\/p>\n

Your unit may need to be re-calibrated. You can watch this convenient 90-second video or submit a support request here<\/a><\/span>\u00a0and we\u2019ll have someone get in touch with you.<\/p>\n

[\/vc_column_text][vc_single_image media=”145750″ media_width_percent=”100″ uncode_shortcode_id=”876032″ media_link=”url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3Dj4HKNlIfbOQ|target:_blank”][vc_single_image media=”145751″ media_width_percent=”100″ uncode_shortcode_id=”117473″ media_link=”url:https%3A%2F%2Fyoutu.be%2FGPC-fzcLvcM|target:_blank”][\/vc_column_inner][\/vc_row_inner][\/vc_accordion_tab][\/vc_accordion][vc_column_text uncode_shortcode_id=”505007″]<\/p>\n

Can\u2019t find your problem here? Still having trouble? Let us know by submitting a support request \u200ehere.<\/a><\/span>\u00a0 We\u2019ll have someone get in touch with you as soon as we can. <\/strong><\/p>\n

\u00a0<\/span><\/b>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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