{"id":146557,"date":"2026-09-30T12:52:44","date_gmt":"2026-09-30T04:52:44","guid":{"rendered":"https:\/\/ecospirits.global\/getting-started-staging\/troubleshooting-es\/"},"modified":"2026-09-30T15:00:49","modified_gmt":"2026-09-30T07:00:49","slug":"troubleshooting-es","status":"publish","type":"page","link":"https:\/\/ecospirits.global\/getting-started\/es\/troubleshooting-es\/","title":{"rendered":"Soluci\u00f3n de problemas"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;50&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;1&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;3&#8243; back_image=&#8221;145350&#8243; overlay_color=&#8221;color-155868&#8243; overlay_alpha=&#8221;32&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;0&#8243; column_width_use_pixel=&#8221;yes&#8221; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; mobile_visibility=&#8221;yes&#8221; content_parallax=&#8221;0&#8243; row_name=&#8221;Welcome&#8221; uncode_shortcode_id=&#8221;274402&#8243; overlay_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;169099&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;h1&#8243; text_size=&#8221;h1&#8243; css_animation=&#8221;top-t-bottom&#8221; animation_delay=&#8221;200&#8243; uncode_shortcode_id=&#8221;970863&#8243; text_color_type=&#8221;uncode-palette&#8221;]<\/p>\n<h1 style=\"color: #ffffff;\">Soluci\u00f3n de problemas<\/h1>\n<p>[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;100&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;1&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;3&#8243; back_image=&#8221;145350&#8243; overlay_color=&#8221;color-155868&#8243; overlay_alpha=&#8221;32&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;0&#8243; column_width_use_pixel=&#8221;yes&#8221; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; desktop_visibility=&#8221;yes&#8221; medium_visibility=&#8221;yes&#8221; content_parallax=&#8221;0&#8243; row_name=&#8221;Welcome&#8221; uncode_shortcode_id=&#8221;126170&#8243; overlay_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;169099&#8243;][vc_row_inner row_inner_height_percent=&#8221;40&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;202446&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading text_color=&#8221;color-xsdn&#8221; css_animation=&#8221;top-t-bottom&#8221; animation_delay=&#8221;200&#8243; uncode_shortcode_id=&#8221;499262&#8243; text_color_type=&#8221;uncode-palette&#8221;]<\/p>\n<h2 style=\"color: #ffffff;\">Soluci\u00f3n de problemas<\/h2>\n<p>[\/vc_custom_heading][vc_empty_space empty_h=&#8221;2&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; mobile_visibility=&#8221;yes&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;182921&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;515935&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;981528&#8243;][vc_custom_heading text_weight=&#8221;600&#8243; uncode_shortcode_id=&#8221;483985&#8243;]<\/p>\n<h2 style=\"font-weight: 400;\">\u00bfTienes alg\u00fan problema? Nuestra gu\u00eda de soluci\u00f3n de problemas puede ayudarte a resolverlo en unos pocos pasos r\u00e1pidos y sencillos.<\/h2>\n<p>[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_accordion typography=&#8221;advanced&#8221; sign_size=&#8221;md&#8221; gutter_simple=&#8221;0&#8243; titles_size=&#8221;h4&#8243; uncode_shortcode_id=&#8221;172259&#8243; active_tab=&#8221;&#8220;0&#8220;&#8221;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;No han recogido mis ecoTOTE vac\u00edos&#8221; tab_id=&#8221;1729108017872-5-3&#8243;][vc_column_text text_lead=&#8221;yes&#8221; uncode_shortcode_id=&#8221;286997&#8243;]<\/p>\n<p style=\"font-weight: 400;\">Ponte en contacto con tu proveedor de ecoTOTE o tu representante de ventas para que recoja los ecoTOTE vac\u00edos. Deber\u00edan recogerse con tu pr\u00f3xima entrega de ecoTOTE.<\/p>\n<p style=\"font-weight: 400;\">\u00bfSigue sin resolverse? Av\u00edsanos enviando una solicitud de soporte <span style=\"color: #64aa4b;\"><a style=\"color: #64aa4b;\" href=\"https:\/\/ecospirits.global\/getting-started\/es\/support-es\/\">aqu\u00ed<\/a><\/span>\u200e y haremos todo lo posible por resolverlo.<\/p>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Tengo un ecoTOTE pero ning\u00fan accesorio para servir&#8221; tab_id=&#8221;1729108033440-6-10&#8243;][vc_column_text text_lead=&#8221;yes&#8221; uncode_shortcode_id=&#8221;195861&#8243;]<\/p>\n<p style=\"font-weight: 400;\">Ponte en contacto con tu proveedor de ecoTOTE o tu representante de ventas para que te env\u00ede una soluci\u00f3n para servir de ecoSPIRITS, ya sea un eS Pour Spout o un SmartPour.<\/p>\n<p>[\/vc_column_text][vc_icon icon_image=&#8221;145776&#8243; media_size=&#8221;250&#8243; text_lead=&#8221;yes&#8221; uncode_shortcode_id=&#8221;806014&#8243;][\/vc_icon][vc_column_text text_lead=&#8221;yes&#8221; uncode_shortcode_id=&#8221;211185&#8243;]<\/p>\n<p style=\"font-weight: 400;\">\u00bfSigue sin resolverse? Av\u00edsanos enviando una solicitud de soporte <span style=\"color: #64aa4b;\"><a style=\"color: #64aa4b;\" href=\"https:\/\/ecospirits.global\/getting-started\/es\/support-es\/\">aqu\u00ed<\/a> <\/span> y haremos todo lo posible por resolverlo.<\/p>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;He perdido el tap\u00f3n del ecoTOTE. \u00bfPuedo devolverlo igualmente?&#8221; tab_id=&#8221;1729108053258-8-6&#8243;][vc_column_text text_lead=&#8221;yes&#8221; uncode_shortcode_id=&#8221;207875&#8243;]<\/p>\n<p style=\"font-weight: 400;\">\u00a1Por supuesto! Devuelve todos los ecoTOTE, aunque les falte el tap\u00f3n u otra pieza. Los ecoTOTE est\u00e1n dise\u00f1ados para durar muchos a\u00f1os y nosotros repondremos las piezas que falten.<\/p>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;He perdido o roto una pieza de mi SmartPour&#8221; tab_id=&#8221;1729108047886-7-10&#8243;][vc_column_text text_lead=&#8221;yes&#8221; uncode_shortcode_id=&#8221;130595&#8243;]<\/p>\n<p style=\"font-weight: 400;\">Av\u00edsanos enviando una solicitud de soporte <span style=\"color: #64aa4b;\"><a style=\"color: #64aa4b;\" href=\"https:\/\/ecospirits.global\/getting-started\/es\/support-es\/\">aqu\u00ed <\/a><\/span> y haremos todo lo posible por resolverlo. Al enviar tu solicitud, ay\u00fadanos indicando exactamente qu\u00e9 pieza de tu SmartPour falta o est\u00e1 rota.<\/p>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Mi SmartPour no se enciende&#8221; tab_id=&#8221;1728276513-1-14&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/1&#8243;][vc_column_text text_lead=&#8221;yes&#8221; uncode_shortcode_id=&#8221;129801&#8243;]<\/p>\n<h4 style=\"font-weight: normal;\">Si tu SmartPour no se enciende, comprueba primero que est\u00e9 bien cargado:<\/h4>\n<p>[\/vc_column_text][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145214&#8243; media_size=&#8221;55&#8243; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; text_lead=&#8221;yes&#8221; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;321823&#8243;]<strong>1.<\/strong> Usando \u00daNICAMENTE el cable de carga USB-C incluido, comprueba que tu SmartPour se est\u00e1 cargando: el indicador de carga debe estar encendido en la pantalla.[\/vc_icon][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145248&#8243; media_size=&#8221;55&#8243; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; text_lead=&#8221;yes&#8221; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;136809&#8243;]<strong>2.<\/strong> <span lang=\"EN-GB\">Si el indicador de carga no aparece, deja el SmartPour enchufado hasta 15 minutos. A veces necesita acumular una carga m\u00ednima para que se active la pantalla.<\/span>[\/vc_icon][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145246&#8243; media_size=&#8221;55&#8243; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; text_lead=&#8221;yes&#8221; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;160241&#8243;]<strong>3.<\/strong> \u00bfSigue sin funcionar? Prueba con otro cable de carga. Recomendamos cargadores USB-A de 5V\/1A (5w) o 5V\/2A (10w).[\/vc_icon][vc_column_text uncode_shortcode_id=&#8221;416672&#8243;]<\/p>\n<h4 style=\"font-weight: normal;\">\u00bfTu SmartPour sigue sin encenderse? Puedes reiniciarlo en tres sencillos pasos:<\/h4>\n<p>[\/vc_column_text][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145555&#8243; icon_color=&#8221;accent&#8221; media_size=&#8221;54&#8243; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; text_lead=&#8221;yes&#8221; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;785195&#8243; icon_color_type=&#8221;uncode-palette&#8221;]<strong>1.<\/strong> Aseg\u00farate de que el SmartPour NO est\u00e9 conectado a la corriente.[\/vc_icon][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145531&#8243; icon_color=&#8221;accent&#8221; media_size=&#8221;55&#8243; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; text_lead=&#8221;yes&#8221; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;631050&#8243; icon_color_type=&#8221;uncode-palette&#8221;]<strong>2.<\/strong> Pulsa el bot\u00f3n RESET, situado en la base del SmartPour 1.1S o en la esquina derecha de la parte inferior del SmartPour 2.0S.[\/vc_icon][vc_single_image media=&#8221;145651&#8243; media_width_percent=&#8221;47&#8243; uncode_shortcode_id=&#8221;212266&#8243;][vc_single_image media=&#8221;145210&#8243; media_width_percent=&#8221;50&#8243; uncode_shortcode_id=&#8221;110847&#8243;][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145239&#8243; icon_color=&#8221;accent&#8221; media_size=&#8221;54&#8243; text_size=&#8221;h4&#8243; text_lead=&#8221;yes&#8221; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;100497&#8243; icon_color_type=&#8221;uncode-palette&#8221;]<strong>3.<\/strong> Mant\u00e9n pulsado el bot\u00f3n de encendido del teclado para encender tu SmartPour.[\/vc_icon][\/vc_column_inner][\/vc_row_inner][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Mi SmartPour no dispensa&#8221; tab_id=&#8221;1728304812804-2-1&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/1&#8243;][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145765&#8243; media_size=&#8221;72&#8243; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; text_lead=&#8221;yes&#8221; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;156460&#8243;]<strong>1.<\/strong> \u00a0Aseg\u00farate de que el Hard Inlet Tube est\u00e9 bien acoplado al SmartPour.[\/vc_icon][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145773&#8243; media_size=&#8221;70&#8243; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; text_lead=&#8221;yes&#8221; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;150273&#8243;]<strong>2.<\/strong> \u00a0Comprueba que el adaptador de vac\u00edo de un extremo del Hard Inlet Tube no est\u00e9 introducido en el SmartPour. Si lo est\u00e1, impedir\u00e1 que se dispense el licor.[\/vc_icon][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145764&#8243; media_size=&#8221;65&#8243; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; text_lead=&#8221;yes&#8221; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;213889&#8243;]<strong>3.<\/strong>\u00a0 Pulsa dos veces seguidas y r\u00e1pido uno de los botones de volumen predefinidos.[\/vc_icon][\/vc_column_inner][\/vc_row_inner][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Mi SmartPour gotea por la boquilla&#8221; tab_id=&#8221;1728305593405-3-7&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/1&#8243;][vc_column_text text_lead=&#8221;yes&#8221; uncode_shortcode_id=&#8221;172368&#8243;]<\/p>\n<h4 style=\"font-weight: normal;\">Si tu SmartPour gotea por la base de la Steel Dispense Nozzle, prueba los siguientes pasos:<\/h4>\n<p>[\/vc_column_text][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145792&#8243; media_size=&#8221;66&#8243; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;864027&#8243;]<strong>1. \u00a0<\/strong>Comprueba que la Steel Dispense Nozzle tenga sus 2 juntas t\u00f3ricas (O-rings) colocadas. Cada caja de SmartPour incluye un juego de juntas de repuesto.[\/vc_icon][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145791&#8243; media_size=&#8221;67&#8243; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;824192&#8243;]<strong>2. \u00a0<\/strong>Aseg\u00farate de que la Steel Dispense Nozzle est\u00e9 bien apretada y firme en el SmartPour.[\/vc_icon][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145782&#8243; media_size=&#8221;65&#8243; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;823862&#8243;]<strong>3. \u00a0<\/strong>Si sigue goteando licor de la Steel Dispense Nozzle despu\u00e9s de servir, env\u00eda una solicitud de soporte <strong><a style=\"color: #64aa4b;\" href=\"https:\/\/ecospirits.global\/getting-started\/es\/support-es\/\">aqu\u00ed<\/a><\/strong>.[\/vc_icon][\/vc_column_inner][\/vc_row_inner][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Mi SmartPour dispensa vol\u00famenes incorrectos&#8221; tab_id=&#8221;1728307232248-4-9&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/1&#8243;][vc_column_text text_lead=&#8221;yes&#8221; uncode_shortcode_id=&#8221;871223&#8243;]<\/p>\n<h4 style=\"font-weight: normal;\">Puede que tu SmartPour necesite recalibrarse. Puedes ver este pr\u00e1ctico video de 90 segundos o enviar una solicitud de soporte <a style=\"color: #64aa4b;\" href=\"https:\/\/ecospirits.global\/getting-started\/es\/support-es\/\"><strong>aqu\u00ed<\/strong><\/a>\u00a0y alguien se pondr\u00e1 en contacto contigo.<\/h4>\n<p>[\/vc_column_text][vc_single_image media=&#8221;145750&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;684827&#8243; media_link=&#8221;url:https%3A%2F%2Fyoutu.be%2Fj4HKNlIfbOQ|target:_blank&#8221;][vc_single_image media=&#8221;145751&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;109282&#8243; media_link=&#8221;url:https%3A%2F%2Fyoutu.be%2FGPC-fzcLvcM|target:_blank&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_accordion_tab][\/vc_accordion][vc_column_text uncode_shortcode_id=&#8221;127824&#8243;]<\/p>\n<h4 style=\"font-weight: 400;\"><strong>\u00bfNo encuentras tu problema aqu\u00ed? \u00bfSigues teniendo problemas? Av\u00edsanos enviando una solicitud de soporte \u200e<a style=\"color: #64aa4b;\" href=\"https:\/\/ecospirits.global\/getting-started\/es\/support-es\/\"><strong>aqu\u00ed.<\/strong><\/a><\/strong><\/h4>\n<h4 style=\"font-weight: 400;\"><strong>Alguien se pondr\u00e1 en contacto contigo lo antes posible.<\/strong><\/h4>\n<p><b><span lang=\"EN-GB\">\u00a0<\/span><\/b>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; desktop_visibility=&#8221;yes&#8221; medium_visibility=&#8221;yes&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;209253&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;515935&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;981528&#8243;][vc_custom_heading heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; text_weight=&#8221;600&#8243; uncode_shortcode_id=&#8221;190148&#8243;]<\/p>\n<h5 style=\"font-weight: 400;\">\u00bfTienes alg\u00fan problema? Nuestra gu\u00eda de soluci\u00f3n de problemas puede ayudarte a resolverlo en unos pocos pasos r\u00e1pidos y sencillos.<\/h5>\n<p>[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_accordion typography=&#8221;advanced&#8221; sign_size=&#8221;md&#8221; gutter_simple=&#8221;0&#8243; uncode_shortcode_id=&#8221;899068&#8243; active_tab=&#8221;&#8220;0&#8220;&#8221;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;No han recogido mis ecoTOTE vac\u00edos&#8221; tab_id=&#8221;1729108017872-5-33&#8243;][vc_column_text uncode_shortcode_id=&#8221;959923&#8243;]<\/p>\n<p style=\"font-weight: 400;\">Ponte en contacto con tu proveedor de ecoTOTE o tu representante de ventas para que recoja los ecoTOTE vac\u00edos. Deber\u00edan recogerse con tu pr\u00f3xima entrega de ecoTOTE.<\/p>\n<p style=\"font-weight: 400;\">\u00bfSigue sin resolverse? Av\u00edsanos enviando una solicitud de soporte <span style=\"color: #64aa4b;\"><a style=\"color: #64aa4b;\" href=\"https:\/\/ecospirits.global\/getting-started\/es\/support-es\/\">aqu\u00ed<\/a><\/span> y haremos todo lo posible por resolverlo.<\/p>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Tengo un ecoTOTE pero ning\u00fan accesorio para servir&#8221; tab_id=&#8221;1729108033440-6-106&#8243;][vc_column_text uncode_shortcode_id=&#8221;195419&#8243;]<\/p>\n<p style=\"font-weight: 400;\">Ponte en contacto con tu proveedor de ecoTOTE o tu representante de ventas para que te env\u00ede una soluci\u00f3n para servir de ecoSPIRITS, ya sea un eS Pour Spout o un SmartPour.<\/p>\n<p>[\/vc_column_text][vc_icon icon_image=&#8221;145881&#8243; media_size=&#8221;230&#8243; uncode_shortcode_id=&#8221;204151&#8243;][\/vc_icon][vc_column_text uncode_shortcode_id=&#8221;502894&#8243;]<\/p>\n<p style=\"font-weight: 400;\">\u00bfSigue sin resolverse? Av\u00edsanos enviando una solicitud de soporte <span style=\"color: #64aa4b;\"><a style=\"color: #64aa4b;\" href=\"https:\/\/ecospirits.global\/getting-started\/es\/support-es\/\">aqu\u00ed<\/a><\/span> y haremos todo lo posible por resolverlo.<\/p>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;He perdido el tap\u00f3n del ecoTOTE. \u00bfPuedo devolverlo igualmente?&#8221; tab_id=&#8221;1729108053258-8-67&#8243;][vc_column_text uncode_shortcode_id=&#8221;122719&#8243;]<\/p>\n<p style=\"font-weight: 400;\">\u00a1Por supuesto! Devuelve todos los ecoTOTE, aunque les falte el tap\u00f3n u otra pieza. Los ecoTOTE est\u00e1n dise\u00f1ados para durar muchos a\u00f1os y nosotros repondremos las piezas que falten.<\/p>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;He perdido o roto una pieza de mi SmartPour&#8221; tab_id=&#8221;1729108047886-7-101&#8243;][vc_column_text uncode_shortcode_id=&#8221;110219&#8243;]<\/p>\n<p style=\"font-weight: 400;\">Av\u00edsanos enviando una solicitud de soporte <span style=\"color: #64aa4b;\"><a style=\"color: #64aa4b;\" href=\"https:\/\/ecospirits.global\/getting-started\/es\/support-es\/\">aqu\u00ed<\/a><\/span> y haremos todo lo posible por resolverlo. Al enviar tu solicitud, ay\u00fadanos indicando exactamente qu\u00e9 pieza de tu SmartPour falta o est\u00e1 rota.<\/p>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Mi SmartPour no se enciende&#8221; tab_id=&#8221;1728276513-1-142&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;518556&#8243;]<\/p>\n<p style=\"text-align: left;\">Si tu SmartPour no se enciende, comprueba primero que est\u00e9 bien cargado:<\/p>\n<p>[\/vc_column_text][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145214&#8243; media_size=&#8221;55&#8243; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;502698&#8243;]<strong>1.<\/strong> Usando \u00daNICAMENTE el cable de carga USB-C incluido, comprueba que tu SmartPour se est\u00e1 cargando: el indicador de carga debe estar encendido en la pantalla.[\/vc_icon][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145248&#8243; media_size=&#8221;55&#8243; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;896553&#8243;]<strong>2.<\/strong> <span lang=\"EN-GB\">Si el indicador de carga no aparece, deja el SmartPour enchufado hasta 15 minutos. A veces necesita acumular una carga m\u00ednima para que se active la pantalla.<\/span>[\/vc_icon][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145246&#8243; media_size=&#8221;55&#8243; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;537075&#8243;]<strong>3.<\/strong> \u00bfSigue sin funcionar? Prueba con otro cable de carga. Recomendamos cargadores USB-A de 5V\/1A (5w) o 5V\/2A (10w).[\/vc_icon][vc_column_text uncode_shortcode_id=&#8221;174501&#8243;]<\/p>\n<p style=\"text-align: left;\">\u00bfTu SmartPour sigue sin encenderse? Puedes reiniciarlo en tres sencillos pasos:<\/p>\n<p>[\/vc_column_text][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145536&#8243; icon_color=&#8221;accent&#8221; media_size=&#8221;54&#8243; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;986387&#8243; icon_color_type=&#8221;uncode-palette&#8221;]<strong>1.<\/strong> Aseg\u00farate de que el SmartPour NO est\u00e9 conectado a la corriente.[\/vc_icon][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145531&#8243; icon_color=&#8221;accent&#8221; media_size=&#8221;55&#8243; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;414644&#8243; icon_color_type=&#8221;uncode-palette&#8221;]<strong>2.<\/strong> Pulsa el bot\u00f3n RESET, situado en la base del SmartPour 1.1S o en la esquina derecha de la parte inferior del SmartPour 2.0S.[\/vc_icon][vc_single_image media=&#8221;145651&#8243; media_width_percent=&#8221;96&#8243; uncode_shortcode_id=&#8221;178228&#8243;][vc_single_image media=&#8221;145210&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;740181&#8243;][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145239&#8243; icon_color=&#8221;accent&#8221; media_size=&#8221;54&#8243; text_size=&#8221;h4&#8243; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;203928&#8243; icon_color_type=&#8221;uncode-palette&#8221;]<strong>3.<\/strong> Mant\u00e9n pulsado el bot\u00f3n de encendido del teclado para encender tu SmartPour.[\/vc_icon][\/vc_column_inner][\/vc_row_inner][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Mi SmartPour no dispensa&#8221; tab_id=&#8221;1728304812804-2-13&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/1&#8243;][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145794&#8243; media_size=&#8221;65&#8243; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;128533&#8243;]<strong>1.<\/strong> Aseg\u00farate de que el Hard Inlet Tube est\u00e9 bien acoplado al SmartPour.[\/vc_icon][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145765&#8243; media_size=&#8221;66&#8243; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;191115&#8243;]<strong>2.<\/strong>\u00a0 Comprueba que el adaptador de vac\u00edo de un extremo del Hard Inlet Tube no est\u00e9 introducido en el SmartPour. Si lo est\u00e1, impedir\u00e1 que se dispense el licor.[\/vc_icon][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145795&#8243; media_size=&#8221;65&#8243; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;179195&#8243;]<strong>3.<\/strong> Pulsa dos veces seguidas y r\u00e1pido uno de los botones de volumen predefinidos.[\/vc_icon][\/vc_column_inner][\/vc_row_inner][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Mi SmartPour gotea por la boquilla&#8221; tab_id=&#8221;1728305593405-3-71&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;170052&#8243;]<\/p>\n<p style=\"text-align: left;\">Si tu SmartPour gotea por la base de la Steel Dispense Nozzle, prueba los siguientes pasos:<\/p>\n<p>[\/vc_column_text][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145792&#8243; media_size=&#8221;59&#8243; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;155580&#8243;]<strong>1.<\/strong>\u00a0Comprueba que la Steel Dispense Nozzle tenga sus 2 juntas t\u00f3ricas (O-rings) colocadas. Cada caja de SmartPour incluye un juego de juntas de repuesto.[\/vc_icon][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145791&#8243; media_size=&#8221;59&#8243; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;205940&#8243;]<strong>2.<\/strong> Aseg\u00farate de que la Steel Dispense Nozzle est\u00e9 bien apretada y firme en el SmartPour.[\/vc_icon][vc_icon position=&#8221;left&#8221; icon_image=&#8221;145782&#8243; media_size=&#8221;58&#8243; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; css_animation=&#8221;left-t-right&#8221; animation_speed=&#8221;500&#8243; uncode_shortcode_id=&#8221;174745&#8243;]Si sigue goteando licor de la Steel Dispense Nozzle despu\u00e9s de servir, env\u00eda una solicitud de soporte <span style=\"color: #64aa4b;\"> <a style=\"color: #64aa4b;\" href=\"https:\/\/ecospirits.global\/getting-started\/es\/support-es\/\">aqu\u00ed<\/a><\/span>.[\/vc_icon][\/vc_column_inner][\/vc_row_inner][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Mi SmartPour dispensa vol\u00famenes incorrectos&#8221; tab_id=&#8221;1728307232248-4-91&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;306471&#8243;]<\/p>\n<p style=\"font-weight: 400;\">Puede que tu SmartPour necesite recalibrarse. Puedes ver este pr\u00e1ctico video de 90 segundos o enviar una solicitud de soporte <span style=\"color: #64aa4b;\"><a style=\"color: #64aa4b;\" href=\"https:\/\/ecospirits.global\/getting-started\/es\/support-es\/\">aqu\u00ed<\/a><\/span>\u00a0y alguien se pondr\u00e1 en contacto contigo.<\/p>\n<p>[\/vc_column_text][vc_single_image media=&#8221;145750&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;876032&#8243; media_link=&#8221;url:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3Dj4HKNlIfbOQ|target:_blank&#8221;][vc_single_image media=&#8221;145751&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;117473&#8243; media_link=&#8221;url:https%3A%2F%2Fyoutu.be%2FGPC-fzcLvcM|target:_blank&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_accordion_tab][\/vc_accordion][vc_column_text uncode_shortcode_id=&#8221;505007&#8243;]<\/p>\n<p style=\"font-weight: 400;\"><strong>\u00bfNo encuentras tu problema aqu\u00ed? \u00bfSigues teniendo problemas? Av\u00edsanos enviando una solicitud de soporte \u200e<span style=\"color: #64aa4b;\"><a style=\"color: #64aa4b;\" href=\"https:\/\/ecospirits.global\/getting-started\/es\/support-es\/\">aqu\u00ed.<\/a><\/span>\u00a0 Alguien se pondr\u00e1 en contacto contigo lo antes posible. <\/strong><\/p>\n<p><b><span lang=\"EN-GB\">\u00a0<\/span><\/b>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;50&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;1&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;3&#8243; back_image=&#8221;145350&#8243; overlay_color=&#8221;color-155868&#8243; overlay_alpha=&#8221;32&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;0&#8243; column_width_use_pixel=&#8221;yes&#8221; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; mobile_visibility=&#8221;yes&#8221; content_parallax=&#8221;0&#8243; row_name=&#8221;Welcome&#8221; uncode_shortcode_id=&#8221;274402&#8243; overlay_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-146557","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ecospirits.global\/getting-started\/wp-json\/wp\/v2\/pages\/146557","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecospirits.global\/getting-started\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ecospirits.global\/getting-started\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ecospirits.global\/getting-started\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ecospirits.global\/getting-started\/wp-json\/wp\/v2\/comments?post=146557"}],"version-history":[{"count":2,"href":"https:\/\/ecospirits.global\/getting-started\/wp-json\/wp\/v2\/pages\/146557\/revisions"}],"predecessor-version":[{"id":146657,"href":"https:\/\/ecospirits.global\/getting-started\/wp-json\/wp\/v2\/pages\/146557\/revisions\/146657"}],"wp:attachment":[{"href":"https:\/\/ecospirits.global\/getting-started\/wp-json\/wp\/v2\/media?parent=146557"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}