Open Vacancies

ecoSPIRITS is the world’s first low carbon, low waste spirits distribution technology. As a leader in beverage sustainability innovation, ecoSPIRITS designs and licenses closed-loop technology that dramatically reduces the carbon footprint and delivered cost of premium spirits.

Regional Customer Success Manager, United Kingdom

As a Regional Customer Success Manager reporting to our Senior Vice President, Customer Success, you will be responsible for supporting and assisting our regional Sales Directors and Account Managers in coordinating and executing all technology deployment projects globally for some of ecoSPlRlTS largest customer partners. Your primary responsibility will be to ensure the successful downstream execution of key projects, meeting customer expectations, and delivering on business objectives. In this role, you will collaborate closely with both ecoSPlRlTS and our customers regional and local teams to drive deployment projects to completion and provide in-service support.

Key Responsibilities

Account Management
  • Take ownership of end-to-end project management, including planning, execution, monitoring, and closure.
  • Collaborate with internal teams, including sales, customer success, product development, and operations, to align project objectives, ensure clear communication, and coordinate resources effectively.
  • Develop comprehensive project plans, outlining project goals, deliverables, timelines, and resource requirements.
  • Define project milestones and monitor progress to ensure timelines and quality standards.
  • Identify potential risks, issues, and dependencies associated with projects.
  • Develop mitigation Strategies and contingency plans to minimize disruptions and resolve problems promptly.
  • Maintain accurate project documentation, including project plans, status reports, meeting minutes, and other relevant records.
  • Provide regular updates to stakeholders, highlighting project progress, key milestones, and any deviations from the plan.
  • Ensure project deliverables meet or exceed customer expectations and quality standards.
  • Develop training programs and materials to onboard local teams on the new processes and systems.
Downstream Project Success
  • Work as part of a team to drive the successful activation of major downstream customers in key accounts with our major customers.
  • Take ownership of end-to-end project management, including planning, execution, monitoring, and closure.
  • Work closely with Downstream team to develop training programs and materials to help with successful launches with Distributors and Outlets.
  • Deliver training in person in the UK Market. Ensure key outlets are fully trained on our technology and able to operate independently.
  • Develop mitigation Strategies and contingency plans to minimize disruptions and resolve problems promptly.
  • Conduct regular reviews and quality checks to identify and resolve any discrepancies. Ensuring adequate support is in place.

Key Requirements

  • Must be based in the UK and be ready to start by June 2025. No support for re-location is available.
  • Bachelor’s or Masters degree in Business administration or related field.
  • 8 – 10 years of experience in project coordination or management / consulting / business development / supply chain preferably in a customer-facing role.
  • Prior experience working in a leading global wine and/or spirits company is strongly preferred.
  • Hands-on practical supply chain experience in FMCG sector.
  • Self-motivated with excellent communication and interpersonal skills and the ability to work collaboratively across cross-functional teams across different geographies.
  • Excellent organizational and time management skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • Proven ability to manage multiple projects and deadlines in a fast-paced environment.
  • Proactive and resourceful approach to problem-solving, with the ability to identify issues, propose solutions, and escalate when necessary.
  • Exceptional attention to detail, ensuring accuracy and completeness in project documentation and deliverables.
  • Familiarity with project management methodologies, tools, and techniques and project management software and the Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
  • Proficiency in English with strong written and verbal communication skills, with the ability to effectively communicate with team members, stakeholders, and clients
  • Food Safety awareness.
  • Familiar with ERP or WMS systems such as JDE, SAP, Navision.
  • Familiar with Business Development basics including understanding what a value chain is and adapting it based on the route to market.

The ideal candidate

  • Accountable, reliable and adopts a ‘business-owner’ work mentality.
  • Excited to be part of the rapidly-evolving sustainability movement.
  • Comfortable working with a team that is constantly breaking new frontiers.
  • Confident in their subject matter knowledge.
  • Displays flexible thinking and creative problem-solving skills.
  • Understands the importance of and embodies value-creation.
  • Possesses a keen eye for detail.
  • Excellent communication skills and can engage with people from diverse backgrounds.

If this sounds like you and you’re interested in joining ecoSPIRITS, please send your CV and a cover letter to James Doyle via [email protected]